Shipping Policy
Order Processing
Orders are generally processed after payment has been successfully received and confirmed.
Processing times may vary depending on product availability, stock levels, supplier availability, custom requirements or public holidays.
Shipping Methods
Orders may be shipped using Australia Post, courier services or other suitable delivery providers depending on the product, destination and order size.
The available shipping options and applicable charges will be displayed at checkout where possible.
Delivery Times
Delivery times are estimates only and may vary depending on location, courier availability, stock availability and other circumstances outside our control.
We cannot guarantee exact delivery dates unless specifically confirmed in writing.
Shipping Costs
Shipping costs are calculated based on factors such as order size, weight, delivery location and selected shipping method.
Any applicable shipping charges will be displayed before the order is completed.
Order Tracking
Where tracking information is available, it will be provided once the order has been dispatched.
Customers are responsible for monitoring tracking information and ensuring someone is available to receive the delivery where required.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Innovative Automation Store is not responsible for delays or additional charges caused by incorrect or incomplete delivery details provided by the customer.
Delivery Delays
From time to time, deliveries may be delayed due to courier disruptions, weather conditions, supplier delays, public holidays or other circumstances outside our reasonable control.
Where possible, we will assist customers with tracking or delivery enquiries.
Damaged or Missing Deliveries
If an order arrives damaged, incomplete or appears to be missing, please contact us as soon as reasonably possible with the relevant order details and, where applicable, photos of the packaging or product.
We will assist in investigating the issue with the courier or supplier.
Large or Special Orders
Large, bulky, special-order or custom products may require different shipping arrangements.
Additional delivery charges or longer lead times may apply and will be communicated where relevant.
International Shipping
International shipping may be available for selected products.
Customers are responsible for any applicable import duties, taxes, customs fees or local charges unless otherwise stated.
Contact Us
For any questions regarding shipping or delivery, please contact Innovative Automation Store through our website or customer support channels.
This Shipping Policy should be read together with our Terms & Conditions, Returns & Refund Policy and Privacy Policy.