Refund Policy
Refund Policy
At Innovative Automation Store, we want customers to feel confident when purchasing from us. This Refund Policy explains how returns, refunds and exchanges are handled.
Change of Mind
We are not required to provide a refund or exchange if you simply change your mind, order the wrong product or no longer require the item.
However, in some cases we may choose to accept a change-of-mind return. If accepted, the product must generally be unused, undamaged and returned in its original packaging.
Return shipping costs and any applicable restocking charges may be the responsibility of the customer.
Faulty or Defective Products
If a product is faulty, defective, damaged or does not operate as reasonably expected, please contact us as soon as possible.
We may request photos, videos, troubleshooting information or return of the product so the issue can be assessed.
Depending on the circumstances, an appropriate remedy may include a repair, replacement, refund or other solution.
Australian Consumer Law
Our goods and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this Refund Policy is intended to exclude, restrict or modify any rights or remedies available under applicable Australian consumer protection laws.
Incorrect or Damaged Orders
If you receive an incorrect item or your order arrives damaged, please contact us as soon as reasonably possible.
Please provide your order details and, where applicable, photographs of the product and packaging so we can investigate the issue.
Return Conditions
Where a return is approved, the product should be returned in a suitable condition and packaged securely to prevent damage during transport.
Where possible, all original accessories, manuals, packaging and supplied components should be included.
Special Orders and Custom Products
Products that are specially ordered, programmed, configured, customised or manufactured for a specific customer may not be eligible for a change-of-mind return.
This does not affect any rights that may apply where the product is faulty or does not meet applicable consumer guarantees.
Software and Digital Products
Refunds for software, digital products, subscriptions or downloadable services may be subject to the specific terms shown at the time of purchase.
Where applicable, cancellation or refund rights will be handled in accordance with the relevant product terms and Australian Consumer Law.
Refund Processing
Where a refund is approved, it will generally be processed using the original payment method.
Processing times may vary depending on the payment provider or financial institution.
Return Shipping
Unless the return relates to a faulty product, incorrect order or another situation where we are responsible, return shipping costs may be payable by the customer.
Contact Us
To request a return, refund or exchange, please contact Innovative Automation Store and provide your order number together with details of the issue.
This Refund Policy should be read together with our Terms & Conditions, Shipping Policy and Privacy Policy.