Privacy Policy

At Innovative Automation Pty Ltd, trading as Innovative Automation Store (“Innovative Automation”, “we”, “us” or “our”), we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase products or services, create an account, contact us, subscribe to services or otherwise interact with our business.

1. Information We May Collect

Depending on how you interact with us, we may collect information such as:

Name
Email address
Telephone number
Billing and delivery address
Account and login information
Order and transaction details
Products or services you have purchased
Project and technical information you provide to us
Support requests and communications
Subscription information
Website usage and device information
IP address, browser type and similar technical information

We generally do not directly store full payment card details where payments are processed by third-party payment providers.

2. How We Collect Information

We may collect personal information when you:

Place an order through our website
Create or manage an account
Complete an enquiry or contact form
Contact us by email, phone or chat
Request a quotation, design or technical support
Subscribe to software, newsletters or other services
Participate in surveys, promotions or similar activities
Visit or interact with our website

We may also receive information from service providers, manufacturers, suppliers, payment processors or other third parties where reasonably necessary to provide our products or services.

3. How We Use Your Information

We may use personal information to:

Process and fulfil orders
Arrange shipping and delivery
Provide quotations and project proposals
Provide technical support
Manage customer accounts and subscriptions
Communicate about orders, projects or enquiries
Provide product, installation or compatibility information
Process payments and refunds
Improve our products, services and website
Prevent fraud or misuse of our services
Meet legal, accounting and regulatory obligations

Where permitted, we may also use your contact details to provide information about products, services, promotions or updates that may be relevant to you.

You can unsubscribe from marketing communications at any time using the available unsubscribe option or by contacting us.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage and support features such as shopping carts, customer accounts and analytics.

Some cookies may be provided by third-party services used by our website.

You may be able to control or disable cookies through your browser settings, although some website features may not operate correctly if cookies are disabled.

5. Sharing Personal Information

We may share personal information where reasonably necessary with service providers such as:

Payment processors
Website and e-commerce providers
Couriers and delivery companies
Cloud and data hosting providers
Software and subscription providers
Manufacturers and suppliers
Professional advisers such as accountants or legal advisers
IT and technical support providers

We do not sell personal information to third parties.

We may also disclose information where required or authorised by law.

6. Third-Party Services

Our website and services may use third-party platforms, applications or integrations.

These providers may process personal information according to their own privacy policies.

Examples may include payment providers, website hosting services, shipping providers, cloud services, analytics tools, automation platforms and software providers.

We recommend reviewing the privacy policies of any relevant third-party services.

7. Overseas Disclosure

Some of the service providers, software platforms or cloud services we use may store or process information outside Australia.

Where practicable, we take reasonable steps to use reputable providers and manage personal information appropriately.

Because cloud and technology providers may operate infrastructure across multiple countries, the exact location of data processing may vary.

If overseas recipients are likely to be used, APP privacy policies should disclose this and, where practicable, identify the relevant countries.

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include access controls, passwords, secure hosting, encrypted connections and reputable third-party service providers.

No internet-based system can be guaranteed to be completely secure.

9. Retention of Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legal, accounting, warranty, taxation or business purposes.

When information is no longer required, we may securely delete, destroy or de-identify it where appropriate.

10. Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Please contact us using the details below.

We may need to verify your identity before providing access or making certain changes.

11. Customer Accounts

If you create an account with Innovative Automation Store, you are responsible for keeping your login details and password secure.

Please contact us if you believe your account has been accessed without authorisation.

12. Software and Subscriptions

Where you purchase or subscribe to software or online services, we may collect and process information necessary to:

Create and manage your subscription
Verify your licence or account
Process recurring payments
Provide updates and technical support
Manage cancellation or renewal

Third-party software providers may also process information under their own privacy policies.

13. Project and Technical Information

For automation projects, we may receive information such as floor plans, drawings, equipment schedules, property layouts, photographs or other project documentation.

This information is used to provide quotations, design systems, prepare proposals, configure products and provide technical support.

We will only use this information for legitimate business purposes related to the requested services or as otherwise permitted by law.

14. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us.

We will review the matter and aim to respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may also be able to contact the Office of the Australian Information Commissioner (OAIC).

15. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and recommend reviewing their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal obligations.

The latest version will be published on our website with the updated date.

The OAIC recommends keeping privacy policies clearly expressed, easy to navigate and up to date.